TERMS & CONDITIONS

In General
HSM provides website features and other products and services to you when you visit or shop atwww.shopping.karachibakery.com to use our products or services. Karachi Bakery Banjara’s provides the services subject to the following terms and conditions.
By using Products or Services through http://maniarrs.com you willfully and unconditionally agree to these below conditions.
Privacy Policy
Our confidentiality details as to how we will use your information can be found at our Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

CANCELLATION POLICY
1 TITLE:
HSM Foods International Pvt. Ltd (HSM) is manufacturer & exporter of Indian ethnic food products, especially the ready to eat category.

2 Returns and Refunds:

HSM does not take title to returned items. Though return of food items is unaccepted, we may accept the returns in following cases:
1. In case the product is found to be damaged during shipping.
2. If there appear to be any unwanted and unhygienic conditions on surface that make the item inedible.
3. If you receive a different product than one ordered.

In the above cases, we shall replace the product with fresh new supply.

Any case of refund or cancellation would be sole discretion of HSM Foods Pvt. Ltd.

3 SHIPPING POLICY:
1.  All orders once placed shall be processed for dispatch as per stock availability in factory and delivered to you as per given timelines.
2. Any order placed/booked on late weekends i.e. on Saturday post 7:00 pm will be automatically processed for dispatch on Monday or on the evening of the next Working day. As there are no courier services available on Sunday or on any Government Holidays, we have restricted dispatch timelines due to limited shelf life of our products.
3. There might be delays in dispatch/delivery in comparison to its normal delivery timelines for orders booked during any festivals, due to shortage of stock and overloaded shipments for delivery.
4. Shipping charges are applicable per order.
5.Free shipping would be decided on the basis of order quantity and delivery pin code.
5. Shipping Details (delivery address and contact number) while placing the order should be correct. Any delay in delivery due to wrong shipping details will be sole responsibility of the customer.

4. GRIEVANCE CELL:
1. All shipping related concerns will be entertained within 24 hours of delivery only.
2. Pictures of items under grievance is a must.
3. All emails should be marked to care@maniarrs.com.

5. DELIVERY:
5.1 For Domestic buyers:
HSM Foods International Pvt. Ltd (HSM) is our manufacturing unit and online order fulfillment is done at our Rajkot Factory.

We at HSM engage/tie up with reputed courier companies, with trust and hope to deliver the products in good condition. The independent logistic companies have their own built-in network or partner network for domestic through reputed logistic/ courier companies.Once the order is ready we intimate them and then they pick up the consignment. The calculated time of delivery is not mentioned either do we commit, but delivery is done generally within 7 to 15 working days once the order is fulfilled i.e. is after payment is received and we receive confirmation from our accounts department.
We do not promise any delivery date or time of order confirmation, it may take an additional number of days considering the increase in orders/stock availability / postal address/consignee not available / City covered / Exterior of City / Natural Calamities / Political issue or any other situation beyond control.
Delivery of all orders will be made at the address of the buyer as mentioned at the time of order. The buyer will be responsible in the event of non-delivery or delayed delivery due to providing an incorrect or incomplete address.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability and HSM will decide which order to be fulfilled and may not communicate to customer. HSM is not responsible for any damage to the order while in transit to the buyer.
Please note all food items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations and may change as per govt policies.
Free Shipping may be applicable for specific products/ package. Please check the specifications in the product listing.
As a policy we do not have Cash on Delivery option available at this point of time, however in future we will take into consideration.
For international buyers, orders are shipped through registered reputed international courier companies. Orders are shipped within 10 working days but no commitment is given on time of delivery date order confirmation and delivering of the shipment is subject to the courier companies
In certain cases, products will be sent directly by our partners. In such cases please note that the terms and conditions may vary from partner to partner, and all inquiries should be directed towards them.
The terms and conditions herein are subject to the laws of India and all disputes arising would be subject to the exclusive jurisdiction of courts in Rajkot Gujarat.
5.2 International Buyers:
International buyers include all the buyers whose delivery address is out of the country India.
For international buyers, orders are shipped through registered reputed international courier companies. Orders are shipped within 10 working days but no commitment is given on time of delivery date order confirmation and delivering of the shipment is subject to the courier companies
In certain cases, products will be sent directly by our partners. In such cases please note that the terms and conditions may vary from partner to partner, and all inquiries should be directed towards them.

6. Online Data collection and usage
For the purpose of registration, HSM Foods International Pvt Ltd. collects information from all users to store on our database for identification during a transaction to provide a secure and personalized experience. This includes the customer’s name, purchasing records, and shopping patterns. We may collect information when you:
(a) place an order via http://maniarrs.com and make online payment
(b) sending order via email messages with payment transfer to us, International payment details shall not be shared with any third-party organization.
6.1 Cookies
Like many other websites, HSM uses a standard technology called “cookies, which is a small file that resides on your hard drive and contains non-personally identifiable information to track your visits. They can help make your Internet experience quicker and more convenient. Cookies let you keep shopping cart information independent from our servers. They help us understand how customers use our service, which in turn allows us to improve and tailor our service. You will not be able to use maniarrs.com if you disable the cookies.
6.2 Disclosure of Information
We do not sell, rent, or share your information to third parties without your permission. For example, we do not sell your email address or other information to mass marketers. Members of the HSM food network’s partner companies (manufacturers and merchant shippers) will be allowed to contact you with special offers and information related to products you have bought or shopped for on the HSM network.
6.3 Privacy Protection for Children
In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 18.
6.4 Security Procedures
The HSM service has built-in security measures to protect your information from loss, misuse, and alteration. We use industry-standard practices such as encrypted storage and password protection systems to safeguard the confidentiality of information.
6.5Security Standards
Our secure server software (SSL) is as per the industry standards and is among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that the information is not visible to others as it travels over the Internet. We do not accept credit card numbers delivered by email, as this is not a secure practiceInternational
HSM Foods Pvt. Ltd. is a convenient shopping service for consumers. Our focus on effective security benefits our customers by reducing frauds and improving the overall level of service.
6.6 GeoTrust Security
HSM Foods International Pvt Ltd. uses industry-standard GeoTrust security to ensure that manufacturers, consumers, and retailers can connect, communicate, and transact with confidence.
7 Contact Us
If you would like to learn more about our privacy policy, contact us at info@maniarrs.com.com. We reserve the right to modify this policy in the future.